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BAND 2 – Provincial Permit Centre Manager

BAND 2 – Provincial Permit Centre Manager – (69140)

Posting Title: BAND 2 – Provincial Permit Centre Manager
Position Classification: Band 2
Union: N/A
Location: Dawson Creek, BC V1G2E2 CA (Primary)
Salary Range: $65,600.24 – $90,900.08 annually
Close Date: 5/27/2020
Job Type: Regular Full Time
Temporary End Date
Ministry/Organization: BC Public Service -> Min of Trans & Infrastructure
Ministry Branch / Division: Commercial Vehicle Safety and Enforcement Branch

Job Summary

Provincial Permit Centre Manager
Management Band 2

This position is located in Dawson Creek, BC.
This position is excluded from union membership.
An eligibility list may be established.

Make a difference in this dynamic operational leadership role

Every minute of every day, the people and businesses in this province rely on the services provided by the Ministry of Transportation and Infrastructure for their prosperity and safety. This service to British Columbians is the core mandate of our ministry and can’t happen without the decisive, knowledgeable and forward-thinking skills of our employees.

The Provincial Permit Centre [PPC] is a fast paced, high demand call centre that operates in Dawson Creek. The PPC directly responding to the Ministry of Transportation and Infrastructure’s mission to advance economic objectives and move goods and people safely within British Columbia by providing commercial vehicle permitting to a growing and dynamic transportation industry. Some other key functions of the PPC are to provide education, information, advice and public relations to industry partners and client stakeholders. The PPC is a centre of excellence, which is committed to continuously establishing, implementing and maintaining program planning initiatives in order to achieve best practices in proactively and in response to industry needs.

Under the direction of the North Peace District CVSE manager, the Permit Centre Manager is responsible for this Provincial business unit, which is comprised of approximately 28 employees within a call centre/shift work environment, which operates between 6am – 10pm, 7 days per week. The PPC Manager provides leadership, supervision and direction to the PPC staff, manages customer service issues, and is responsible for identifying ongoing training and development needs. Responsible for the day to day operation of the Provincial Permit Centre, the position ensures that permit and information services are delivered in accordance with policy and customer service standard.

As the PPC provides permitting service for the Province of British Columbia, the PPC Manager works closely with the provincial District and Regional partners within the Ministry of Transportation & Infrastructure to ensure consistent program delivery. The PPC Manager establishes and maintains relationships with inter-provincial partners with the goal of providing for streamlined, unified, consistent process for stakeholders. The PPC manager is required to work closely with industry, stakeholder and other interested groups to continually improve proactive planning initiatives and best practices through a process of consultation, facilitation and evaluation in order to maintain a forward thinking, customer service focussed organization. The PPC Manager also plays a role in ensuring appropriate IT solutions and in policy/procedure development by working closely with staff in Headquarters.

Learn more about our important work by checking out our website Commercial Vehicle Safety & Enforcement Branch and video: What is it like working for the CVSE?

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact [email protected]. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. Information and tips about how to complete your job application, including adding or editing your résumé and applying for jobs, are available at the following link: Your Job Application. If you still experience technical difficulties applying for a competition, please send an email to [email protected], before the stated closing time, and we will respond as soon as possible to assist you.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

Dawson Creek is a historical and beautiful town, with outdoor activities like bird watching and hiking past waterfalls in alpine meadows and mountain ridges. Camping and fishing spots can be found in the provincial parks of Swan Lake and Kiskatinaw. Downhill and cross-country skiing at the nearby Bear Mountain is popular with locals and those in nearby towns. The natural and rugged beauty of Dawson Creek in the Peace River Valley is yours to explore.

In addition to this exciting opportunity in an amazing location, the BC Public Service is an award winning employer, including such accolades as being one of BC’s Top Employers, one of Canada’s Top 100 Employers, and one of Canada’s Top Family-Friendly Employers. The BC Public Service offers a healthy work/life balance, excellent benefits, including one of the best pension plans available, and a variety of opportunities for career learning and development. To find out more, explore What the BC Public Service offers You

NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.


To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Prefer post-secondary education in a management related program and 2 or more years’ experience in progressively more responsible management/supervisory roles, or an equivalent combination of education and related experience.
  • Valid BC driver’s licence in good standing with no more than 9 points within the last five year period.
  • Demonstrated experience in strategic planning and implementation of programs.
  • Prefer demonstrated experience in management/supervision of staff in a busy results oriented call centre/shift work environment.
  • Preference may be given for experience in a Transportation-related field.
  • Prefer experience with human resource management of a large team of direct reports.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile.

A Criminal Record Check [CRC] will be required.


Driver’s Abstract Required: YES – a current [within 5 business days] copy of your commercial driver’s abstract must be sent to [email protected] by the closing date. For BC residents, your abstract can be obtained from ICBC at the following link: Your driving record. Applications submitted without a driver’s abstract will not be considered. It is the responsibility of the applicant to ensure it is received by the closing date.

Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.

Résumé: YES – A résumé is required as part of your application; however, it may not be used for initial shortlisting purposes.

Questionnaire [Comprehensive]: YES – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements listed in the job profile. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history, including job titles, start and end dates [month and year] of your employment, and your job related responsibilities, accountabilities and accomplishments. Ensure your questionnaire responses are complete as your résumé may not be used for initial shortlisting purposes.

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