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Manager, Urgent and Primary Care

Manager, Urgent and Primary Care

Competition #: 01453537
Bargaining Unit: NON-CONTRACT
Close Date: OCTOBER 15, 2020*


Position Summary
Interior Health is looking for a permanent full time Manager, Urgent and Primary Care to join our team at the Penticton Urgent Primary Care Clinic. If you are interested in expanding your career opportunities and develop your leadership skills, this is the position for you!About the Role:

The Manager, Urgent and Primary Care is responsible for effective leadership, resource management, program operational planning, quality, access systems, and service delivery; client/community relationships; and quality improvement, evaluation, and risk management of the Urgent Primary Care clinical service areas.

The Manager works as a team member with fellow community, hospital, and residential Managers and portfolios in addition to cross-sector health teams, physicians, and other partners/agencies in a patient- and family-centered approach, and in accordance with IH and Ministry policies and standards.

Some Key Duties may include:

• Provides leadership for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.
• Creates a work environment that supports a climate of mutual respect, open communication, teamwork, collaboration, shared learning, and innovation.
• Promotes a spirit of inquiry and innovation within the delivery of service and with a quality improvement and change management approach.
• Ensures coordination and integration of services with other IH programs and identifies opportunities for enhancement that will improve service delivery to clients/communities within the assigned area of responsibility.
• Coordinates and manages overall operations, maintains excellent standards related to the patient experience, and directs the business, technical and clinical support activities of the assigned clinic(s) and/or related functions.
• Promotes IH vision, mission, values, and strategic goals

Resource Management
• Identifies material, space, and financial resources required for the delivery of services within the assigned areas of responsibility; provides critical input to budget development; recommends resource allocation and budgetary adjustments; monitors expenditures and variance reports; and ensures that resources are utilized effectively and efficiently to meet the needs of the public.
• Develops and manages service contracts where applicable.
• Participates, as part of the local management team, in coordinating the utilization of shared resources including services, equipment, and space with other sites in the Health Services Area.
• Assumes overall responsibility for staff including recruitment, selection, departmental orientation, collective agreement administration, grievances, performance management, and termination as per IH policy.
• Supervises clinic staff, prepares budgets and reports, responsible for space planning, maintenance, procurement of supplies and contract services
• Identifies and takes action to address professional development needs.

Program and Service Delivery
• Provides leadership and direction to the service area’s team and implements IH program and service direction, policy, and standards.
• Collaborates with Divisions of Family Practice
• Identifies the need for, promotes, and facilitates research
• Acts as the clinic leader to ensure the goals of the clinic and organization are met. Actively participates as a highly visible member of the local community to promote growth of the clinic..

• Collaborates and maintains effective working relationships with a wide variety of internal (e.g., community Administrators and Managers) and external partners (e.g., physicians, , Ministries, Division of Family Practice, community agencies, organizations, and professionals) that are critical to the development and delivery of programs within the assigned areas of responsibility.
• Collaborates with clinic physicians, nurse practitioners and other clinical team members to maintain and improve clinic services.
• Participates on various committees/working groups as required that are related to the delivery of the IH programs/services.
• Promotes positive interactions between staff and public.

Quality Improvement Evaluation/Risk Management
• Prepares or provides statistics and information related to workload management, department activity, quality assurance, or clinical use on a scheduled or as requested basis.
• Implements and monitors quality improvement initiatives for assigned areas and standardization with other IH communities/services as practical.
• Reviews patient events/complaints/incidents filed by the public or staff and leads in the implementation of learning’s and recommendations from such events.
• Leads and facilitates improvement changes.
• Identifies potential risks and applies mitigation strategies.

• Participates in related job functions and projects as required and undertakes other related duties as may be assigned.

Some of the Benefits of Joining Interior Health:

An attractive remuneration package and excellent career prospects await the right candidate. In addition to a competitive wage, we offer one of the best benefit packages and pension plans in Canada. In addition to Medical, Dental and Extended Health coverage, we offer paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days). We also offer an attractive defined employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.

Make a difference. Love your work. Apply today!

Education, Training, and Experience
• A Bachelor’s degree in a health-related discipline, Master’s degree preferred.
• Five to ten years of recent, related experience, including a minimum of three years frontline supervisory and/or clinical program coordination experience.
• An equivalent combination of education, training, and experience will be considered.LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting
• Achieves Results/Process Orientation – takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results
• Develops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities
• Conceptual skills – Demonstrated ability to relate and apply knowledge of legislated acts, regulations, policies, procedures, principles, and service delivery in the assigned areas of responsibility within the ethical standards that govern the assigned areas of responsibility; strong analytical skills.
• Team building – Demonstrated ability to create a shared vision and synergy in teamwork, and lead teams from multi-sectors including with multiple primary care providers (patient medical homes).
• Leadership – Demonstrated ability to lead, plan, manage, implement, organize, and problem solve in a complex, multi-disciplinary organizational environment. Demonstrated ability to supervise, guide, and direct staff utilizing a participatory management style.
• Change management – Demonstrated ability to function and lead effectively in a dynamic and changing environment. Demonstrated ability to effectively introduce and support purposeful change.
• Innovation – Ability to foster innovative approaches to program and service delivery.
• Communication – Demonstrated verbal, written, and interpersonal communication skills.
• Equipment – Ability to operate related equipment and to function in a computerized environment using a range of software programs.
• A current BC Driver’s License.
• Physical ability to perform the essential duties of the job.

* All postings with a closing date specified close at 11:59 pm PT

Apply Now!

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