Housing Based Case Manager

It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. TI has over 30 years of highly successful experience in crafting the design, development, and delivery of a wide range of effective, client-centered services. By incorporating the principles of Inuit Qaujimajatuqangit (IQ), TI continues to deliver quality programs and services that directly benefit our growing urban Inuit population.

Housing Based Case Manager – Housing First provides intensive support in tandem with the Housing Specialist and a Cultural Support Worker, providing direct intensive support to individuals or families that are homeless and looking to transition into more appropriate housing options. The worker works with the client to create an individualized service plan that will help them achieve housing and life stability.

The goal of the program is to house people, and then support them. The evidence is clear that people achieve better long-term housing outcomes and achieve a more positive quality of life when this is the sequence of service. Once housed, individuals may benefit from life skills training, budgeting classes, skills upgrading, addiction treatment, and cultural practices that meet the individual’s needs.

Responsibilities

• Delivers effective services safely and respectfully while maintaining professional rapport with clients, peers, and other community service providers.
• Adheres to the Housing First Model, working with service users to achieve greater independence.
• Advocates for the client in all aspects of culture (physical, mental, spiritual, and social).
• Completes a safety plan and risk minimization plan to appropriately support clients in the community.
• Prepares client assessment reviews.
• Provides referrals to appropriate internal and external service providers.
• Balances the needs of caseload depending on acuity, length of time in the program, state of housing stability, etc.
• Reviews and evaluates client progress on an ongoing basis and adjusts case plans in consultation with the team and manager.
• Inputs all client data into mandated database.
• Organizes and maintains client case files in accordance with TI’s protocols.
• Acts as an ambassador for TI within and outside the organization by creating an awareness of TI’s programs and services.
• Contributes to the organization’s work through collaborative teamwork and participating in meetings and committees as required.
• Works in a manner that preserves confidentiality and seeks to minimize risks for clients, employees and the organization.
• Maintains awareness of, and compliance with, TI policies and procedures.
• Performs other duties as assigned and related to the position.

Qualifications

The ideal candidate should have knowledge of Inuit culture, values, Inuit Qaujimajatuqangit and traditional practices. Knowledge of Indigenous and non-Indigenous housing support and services system of Ottawa.

Familiarity with the socio-economic landscape as it pertains to Inuit. Commitment to a client-centered approach with working with Inuit. Ability to function effectively in a busy environment and in stressful situations and outstanding organizational skills. Excellent interpersonal and communications skills. Ability to work independently with a strong sense of focus, is task oriented, non-judging and maintains a clear sense of client-service provider boundaries.

Undergraduate Degree with minimum college diploma in human services, social work or related field of study is preferred. Minimum three years experience in delivering related urban housing services, preferably to the Inuit community is preferred. Minimum three years experience with a combination of relevant education and experience may be considered.

Proficient use of MS Word, Excel, PowerPoint, Outlook, video-conferencing platforms and electronic records management applications. A clear Vulnerable Sector Check with results acceptable to TI and a Valid G  Class Drivers License is required. Ability to work occasional evenings and weekend is required. Availability to handle crisis on-call situations outside of regular business hours on a rotational basis is preferred. Fluent in English is required and Inuktitut language skills is preferred. First aid / CPR; non-violent crisis intervention training is preferred. Maintaining up-to-date professional skills and knowledge through formal and informal training is preferred.

**Acceptable combinations of education and experience may be considered for this position. We encourage you to apply if you have equivalent years of education and/or experience equal to the education and experience requirements listed above. ***

Salary and Benefits

• Salary range is $56,000 to $60,000
• TI provides paid sickness, personal and family sickness leave days, and a 24/7 confidential Employee and Family Assistance Plan.
•  Vacation (earn 3 weeks/year).

Deadline for applications is until position is October 17, 2025.

PLEASE CLICK ON **APPLY NOW** TO SUBMIT YOUR RESUME.

Preference in hiring will be given to qualified Inuit candidates; applicants are encouraged to self-identify. Interested candidates are encouraged to visit our website at www.tiontario.ca to learn more about our programs and services. Accommodation for applicants with disabilities is available upon request.

Housing Based Case Manager, Housing First is located at 282 Dupuis Street.

We thank all interested applicants in advance for their interest. Only individuals selected for interviews will be contacted.