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Office of the Auditor General of Canada: 2021–22 Departmental Results Report

Press Release

Message from the Auditor General of Canada

I am pleased to present the 2021–22 Departmental Results Report for the Office of the Auditor General of Canada (OAG), the second of my mandate. Eighteen months ago, when I laid out my vision for the 2021–22 fiscal year in our Departmental Plan, I spoke of shaping our “new normal.” At the time, none of us could imagine how the coronavirus disease (COVID‑19) pandemic would continue to affect our lives and the way that we work. With time, things are slowly becoming clearer.

We are using the ongoing change that is happening around us as an opportunity to review and renew the foundations of our work: our office space, our processes, and our relationships. Throughout the 2021–22 fiscal year, working from home remained the reality for the majority of our staff. However, we started planning for the workplace of the future to support the hybrid model we want to use going forward. We converted some of our office space into a hotelling format with the goal of welcoming our increasing staff complement back to all our workplaces in 2023. We are also working with central agencies to remodel our office space to reduce our carbon footprint and to create a more collaborative work environment.

At the same time, we have begun identifying the changes that need to happen in our audit practices and our services to enhance our relevance to key stakeholders. These changes will be supported by our digital transformation initiative, which will not only enable efficiencies through revised business processes and digital solutions but also modernize our aging information technology (IT) systems.

The 2021–22 fiscal year ended with a prolonged labour dispute with members of the OAG’s Audit Services Group—the first labour dispute in the OAG’s history. It affected all areas of our organization, and for many, it evoked strong emotions. Although an agreement was reached on 1 April 2022, it will take time to mend relationships, restore trust, and rebuild our service capacity. We have launched a revitalization initiative, rooted in dialogue and listening, to influence our culture and to support one another as we build a more inclusive and collaborative work environment.

Ongoing COVID‑19 health and safety restrictions and the labour dispute significantly affected our operations. Delays occurred in releasing audit reports, hiring, contracting, and advancing our digital transformation—all contributing to not spending our full 2021–22 parliamentary authorities. In addition to funds eligible to be carried forward to the next fiscal year, we have taken the steps to request that these unspent funds also be available in future years to support projects related to the modernization of aging IT systems and our digital transformation.

The OAG, like so many other government and non-government organizations, has seen an unprecedented level of change over the past 2 years, and more change is ahead. Despite these challenging times, our people continue to be resilient, dedicated, and professional. I thank each and every one of them for their support and collaboration as we work to achieve our shared vision.

[Original signed by]

Karen Hogan, Fellow Chartered Professional AccountantFCPA, Fellow Chartered AccountantFCA
Auditor General of Canada
6 October 2022

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